Waste Removal Shoreditch Privacy Policy

This Privacy Policy explains how Waste Removal Shoreditch collects, uses, stores and protects personal data relating to our customers and prospective customers. It applies to all individuals and businesses using our waste removal, rubbish collection and related services in the Shoreditch area. By contacting us, requesting a quote, making a booking or using our services, you acknowledge that you have read and understood this Privacy Policy.

Who We Are

Waste Removal Shoreditch is a waste management service provider operating in the Shoreditch area. For the purposes of data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018, we act as the data controller in relation to the personal data described in this Privacy Policy.

Personal Data We Collect

We collect and process personal data that is necessary to provide our services, manage our business and meet our legal obligations. The categories of personal data we may collect include:

Contact and identification details such as full name, business name, address, email address, telephone number and any other contact details you provide when you enquire or make a booking.

Service and booking details such as service type, service address, access details, dates and times of collections, waste type and volume, and any instructions you supply regarding the job.

Payment and financial details such as partial payment card details processed through our payment providers, transaction amounts, payment method and related billing information. We do not store full card details on our own systems.

Communication records including emails, text messages, call notes and any other correspondence between you and Waste Removal Shoreditch, such as quotes, service confirmations and complaints.

Website and usage data such as basic technical information your browser sends when you visit our website, including IP address, device information, approximate location data and information on how you interact with our website, to the extent that such data constitutes personal data.

How We Collect Personal Data

We collect personal data directly from you when you contact us by phone, email, web form, social media or in person, when you request a quote, confirm a booking or enter into a contract for services with us. We may also collect personal data when you browse our website, respond to our marketing, or participate in customer surveys or feedback requests.

In some cases, we may receive your details from third parties such as letting agents, landlords, property managers, commercial partners or comparison services where you have asked them to arrange waste removal services on your behalf.

Lawful Basis For Processing

We will only process your personal data where we have a lawful basis under data protection law. The main lawful bases on which we rely are:

Contractual necessity. We process your personal data where it is necessary to enter into, or perform, a contract with you. This includes arranging quotes, confirming bookings, providing waste removal services, taking payment and handling service-related queries.

Legitimate interests. We may process personal data where it is necessary for our legitimate business interests, and where these are not overridden by your rights and freedoms. This includes managing and improving our services, responding to enquiries, keeping appropriate records, preventing fraud, pursuing or defending legal claims and sending service-related communications.

Legal obligation. We process personal data where this is necessary for complying with our legal duties, including waste transfer note requirements, accounting and tax laws, and any obligations to local authorities or regulatory bodies.

Consent. In limited circumstances we may rely on your consent, for example for certain types of marketing communications. Where we rely on consent, you are free to withdraw it at any time.

How We Use Personal Data

We use the personal data we hold to operate our business and provide you with a safe and efficient service. This includes:

Providing and managing our waste removal services, including handling enquiries, issuing quotes, booking collections, carrying out collections and managing follow up work.

Processing payments, issuing invoices and receipts, and handling debt collection and credit control where relevant.

Communicating with you about your bookings, service updates, changes to our terms, cancellations, rescheduling and responses to your questions or complaints.

Maintaining business and administrative records, including service histories, waste transfer documentation, invoices and communications.

Improving our services, training staff, monitoring performance, analysing demand and developing new offerings.

Carrying out basic marketing and customer relationship management activities, such as informing you of similar services that may be of interest, where permitted by law and your marketing preferences.

Complying with our legal and regulatory obligations and cooperating with law enforcement or regulatory authorities where required.

Data Retention

We will keep your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law. This generally means:

Service and booking records, including basic contact details and service history, are usually retained for up to seven years after the end of the relevant financial year, to comply with tax, accounting and regulatory requirements.

Waste transfer notes and related documentation may be retained for the minimum periods required by waste management and environmental regulations.

Marketing records, where based on your consent or legitimate interests, are generally kept until you opt out or until it is reasonable to assume you are no longer interested in our services, after which your details will be removed or anonymised.

In some cases, for example where there is a dispute, complaint or ongoing legal claim, we may retain relevant personal data for longer than the standard periods, but only for as long as is necessary to resolve the matter.

Data Sharing And Processors

We do not sell your personal data. We may share your data with trusted third parties where necessary for the operation of our business and the provision of our services, or where we are required to do so by law. These recipients may include:

Service delivery partners such as subcontractors or associated waste carriers who help us collect, transport or dispose of waste, where sharing service and contact details is necessary to complete your booking.

Professional and business service providers, including IT and hosting providers, payment processors, accountants, lawyers and administrative support services, who act as data processors and only process your personal data on our instructions.

Banks and payment providers for processing payments, refunds and dealing with payment-related issues.

Regulators, local authorities, law enforcement and other public bodies, where we are required or permitted by law to share information.

In cases where processors are used, we put in place contracts and safeguards to ensure that your personal data is kept secure and is only processed in accordance with applicable data protection law and our instructions.

Data Security

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include access controls, secure storage, staff training and regular review of our data handling practices. While we strive to protect your data, no transmission or storage system can be guaranteed to be fully secure.

International Transfers

Where we use third party service providers located outside the United Kingdom or the European Economic Area, we will take steps to ensure that your personal data receives an equivalent level of protection. This may include using providers in countries with adequacy decisions, or entering into standard contractual clauses or other appropriate safeguards as required by data protection law.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, these include:

The right of access. You can request confirmation that we process your personal data and obtain a copy of the data we hold about you.

The right to rectification. You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

The right to erasure. In some circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected.

The right to restrict processing. You can ask us to restrict the processing of your personal data in certain situations, for example while we verify the accuracy of the data or consider an objection you have raised.

The right to object. You can object to processing based on our legitimate interests, including certain forms of direct marketing. We will stop processing your data unless we have compelling legitimate grounds to continue or it is needed for legal claims.

The right to data portability. For data you have provided to us and which we process by automated means based on consent or contract, you may have the right to receive it in a structured, commonly used and machine-readable format and to request that we transfer it to another controller where technically feasible.

Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

How To Exercise Your Rights

If you wish to exercise any of your data protection rights or have questions about this Privacy Policy, you can contact Waste Removal Shoreditch using the contact details provided on our website or in your service documentation. To help us respond efficiently, please clearly describe your request and provide sufficient information to verify your identity.

If you are not satisfied with our response, you also have the right to lodge a complaint with the UK data protection authority. Details of how to do this are available from the Information Commissioner's Office.

Scope And Updates

This Privacy Policy applies to all Waste Removal Shoreditch customers and prospective customers in the Shoreditch area who use or enquire about our waste removal and related services. We may update this Privacy Policy from time to time to reflect changes in the law, our services or our data handling practices. Any changes will be made available through our usual communication channels, and the updated policy will apply from the date it is published.