Waste Removal Shoreditch Service Terms and Conditions

These Terms and Conditions set out the basis on which Waste Removal Shoreditch provides waste removal and waste collection services to domestic and commercial customers. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the following meanings:

Customer means the person, company or organisation requesting our services.

Services means any waste removal, waste collection, clearance, loading, transportation or related services provided by us.

Waste means any items, materials, rubbish, junk or refuse that the Customer asks us to remove as part of the Services, excluding any Prohibited Waste.

Prohibited Waste means any waste that we are not permitted to handle or transport under applicable law or that we reasonably consider unsuitable, unsafe or inappropriate for removal.

Contract means the contract between the Customer and Waste Removal Shoreditch for the provision of the Services, incorporating these Terms and Conditions.

2. Scope of Services

We provide waste removal and waste collection services for households, offices, shops and other premises. Our services may include loading, carrying, removal and lawful disposal or recycling of Waste.

The exact scope of the Services will be agreed at the time of booking, based on the description and volume of Waste provided by the Customer. We reserve the right to refuse to provide or to amend the Services if the actual Waste or site conditions differ significantly from the description given at the time of booking.

3. Booking Process

Customers can request a booking for our waste collection services by telephone, email or online enquiry. We may ask for details including the Customer name, contact information, property address, type and estimated volume of Waste, access details and preferred collection date and time.

Following an enquiry, we may provide an estimate or indicative quotation based on the information supplied. Any quotation is subject to change upon inspection of the Waste and site conditions.

A booking is only confirmed when we have accepted the request, agreed the service details and, where applicable, received any required deposit or pre-payment. We reserve the right to refuse any booking request at our discretion.

The Customer is responsible for ensuring that all information provided at the time of booking is accurate and complete. If information is inaccurate or incomplete, we may amend the price, change the service or cancel the booking.

4. Access and Customer Responsibilities

The Customer must ensure that we have safe and unobstructed access to the property, Waste and any relevant parking or loading areas for the duration of the Services.

The Customer is responsible for:

Ensuring that the Waste intended for removal is clearly identified and separated from items that are not to be removed.

Obtaining any necessary permissions or permits for access, including parking or loading permissions where required.

Informing us in advance of any potential access issues, such as restricted parking, narrow staircases, limited lift access, or other constraints that may affect the Services.

Ensuring that the Waste does not include Prohibited Waste and that no hazardous or dangerous items are concealed within general waste.

If we are unable to carry out part or all of the Services due to a lack of access, incorrect information, or failure to comply with these responsibilities, we may charge a call-out fee or reasonable costs incurred.

5. Prohibited Waste and Hazardous Materials

We comply with all applicable waste regulations and reserve the right to refuse to handle or remove any material that we reasonably believe is unsafe, illegal or unsuitable for transport or disposal.

Prohibited Waste may include, without limitation:

Asbestos or asbestos-containing materials.

Clinical or medical waste, including sharps, syringes and pharmaceuticals.

Chemicals, solvents, paints, oils, fuels and pressurised containers, unless previously agreed and permitted by law.

Explosives, firearms, ammunition or similar hazardous items.

Biological or contaminated waste, including human or animal remains.

Any other materials classified as hazardous or that require special licences, handling or disposal arrangements beyond the scope of our standard services.

If Prohibited Waste is discovered, we may suspend or cancel the Services in whole or in part, and the Customer will be responsible for any additional costs, charges or liabilities we incur as a result.

6. Pricing and Quotations

Our charges are generally based on the volume, weight, type of Waste, labour involved, location and any additional services requested. We may provide an estimate at the time of booking based on a description or images of the Waste.

The final price is confirmed on site once we have inspected the Waste and access conditions. If the actual Waste differs from the information provided, we may adjust the price accordingly.

Unless otherwise agreed, all prices are stated exclusive of any applicable taxes or statutory charges which will be added where required by law.

Any quotation given is valid for a limited period specified at the time of issue or, if not specified, for 30 days. We may withdraw or revise a quotation at any time before accepting a booking.

7. Payments and Invoicing

Payment terms will be agreed at the time of booking. We may require full payment on completion of the Services or partial or full payment in advance.

We accept payment by cash, debit card, credit card, bank transfer or other methods that we may make available from time to time. Where payment is made by card, the Customer confirms that they are authorised to use the card and that the payment details provided are accurate.

For business Customers, we may, at our discretion, agree to provide services on account. In such cases, invoices will be issued and payment must be made within the agreed credit period. If no period is agreed, payment must be made within 14 days of the invoice date.

If the Customer fails to make payment on time, we may charge interest and administrative fees on the overdue amount in accordance with applicable law, and we may suspend further services until all outstanding sums are settled.

8. Cancellations and Amendments

The Customer may cancel or amend a booking by contacting us directly. The following terms apply unless otherwise specified in writing.

If the Customer cancels more than 24 hours before the scheduled service time, we will normally cancel the booking without cancellation charges, save for any non-refundable third-party costs already incurred.

If the Customer cancels less than 24 hours before the scheduled service time, we may charge a cancellation fee to cover the costs and loss of opportunity, which may be up to the full quoted price for the Services.

If we arrive at the property at the arranged time and are unable to carry out the Services due to a lack of access, incomplete or inaccurate information, or because the Customer is not present where required, we may treat the booking as cancelled by the Customer and apply a call-out or cancellation charge.

We may cancel or reschedule a booking if we are unable to perform the Services due to reasons beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents, safety concerns or legal restrictions. In such cases, we will notify the Customer as soon as reasonably practicable and offer an alternative appointment or a refund of any sums paid for services not provided.

9. Performance of the Services

We will carry out the Services with reasonable care and skill and in accordance with applicable laws and regulations relating to waste collection and disposal.

Time of performance is not of the essence. While we will use reasonable efforts to attend within agreed arrival windows, these are estimates only and may be affected by traffic, access, weather and other factors beyond our control. We do not accept liability for minor delays, but we will take reasonable steps to keep the Customer informed if a significant delay occurs.

The Customer or an authorised representative should be present at the property during the Services to confirm the Waste to be removed and to sign any acceptance or completion documentation if required.

10. Title and Responsibility for Waste

Once Waste has been loaded onto our vehicle, it becomes our responsibility and we will ensure it is transported and processed in accordance with applicable waste regulations.

Until the Waste is loaded, it remains the responsibility and property of the Customer. We do not assume any responsibility for items that the Customer has not clearly identified as Waste for removal.

11. Liability and Limitations

Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.

Subject to the above, we will not be liable for:

Any indirect, consequential or economic loss, including loss of profit, revenue, contracts, business or anticipated savings.

Any loss or damage arising from inaccurate information provided by the Customer or from the Customer failing to comply with these Terms and Conditions.

Any pre-existing damage to property or items, fair wear and tear or damage that could not reasonably have been avoided in the proper performance of the Services.

Our total liability for any loss or damage arising out of or in connection with the Contract, whether in contract, tort, breach of statutory duty or otherwise, shall be limited to the total amount paid or payable by the Customer for the Services giving rise to the claim.

The Customer is responsible for removing or securing any fragile, valuable or sentimental items before the Services commence. We shall not be liable for loss of or damage to items that were not clearly identified or that were left in or attached to Waste destined for removal.

12. Compliance with Waste Regulations

We will handle, transport and dispose of Waste in accordance with all applicable environmental, waste management and duty of care regulations. This includes the use of licensed facilities for disposal or recycling where required.

The Customer agrees not to request or encourage us to act in any way that would contravene applicable regulations, including unlawful tipping, burning of Waste or the mixing of hazardous materials with general waste.

We may provide documentation or receipts related to the disposal or transfer of Waste upon request, where such documentation is available and appropriate.

13. Insurance

We maintain appropriate insurance cover in connection with our waste removal operations as required by law and in line with industry practice. Details of cover can be provided upon request.

The existence of insurance does not increase or extend our liability beyond the limits set out in these Terms and Conditions.

14. Complaints and Disputes

If the Customer is dissatisfied with any aspect of the Services, they should contact us as soon as possible with details of the issue. We will investigate the complaint and, where appropriate, seek to resolve the matter through repair, re-service, partial refund or other reasonable remedy.

Any complaint relating to visible damage or incomplete service should normally be reported within 48 hours of the Services being carried out to allow us a fair opportunity to investigate.

15. Data Protection

We will collect and process personal data provided by the Customer for the purpose of managing bookings, delivering the Services, handling payments and complying with legal obligations. We will handle such data in accordance with applicable data protection laws.

We will not sell personal data to third parties. We may share limited information with third-party service providers where necessary for payment processing, waste transfer documentation, legal compliance or the operation of our business.

16. Changes to these Terms and Conditions

We may update or amend these Terms and Conditions from time to time. Any changes will apply to new bookings from the date on which the revised terms are made available. For ongoing or pre-booked Services, the version in force at the time of booking will generally apply unless otherwise agreed.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract or the provision of the Services.

18. General Provisions

If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

The Contract is between Waste Removal Shoreditch and the Customer. No other person shall have any rights to enforce any of its terms.

These Terms and Conditions, together with any written quotation or confirmation issued by us, set out the entire agreement between the Customer and Waste Removal Shoreditch in relation to the Services and supersede any prior discussions, correspondence or understandings.